Contact information

Aurelia Atelier is an international direct-to-consumer demi-fine jewelry brand operated by Aurelia Atelier Limited (Hong Kong).

Entity & Legal Registration Information

• Legal Business Name: Aurelia Atelier Limited
• Jurisdiction: Hong Kong SAR
• Brand / Trading Name: Aurelia Atelier
• Customer Support Email: contact@shopaureliaatelier.com
• Official Website: https://shopaureliaatelier.com

Customer Support & Inquiries

We provide dedicated support for order tracking, styling advice, warranty claims, and global shipments.

• Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)
• Response Commitment: Within 24 business hours
• Returns & Exchanges: Please email contact@shopaureliaatelier.com with your Order ID prior to returning items.

365-Day Waterproof & Quality Guarantee

Every piece features 18K Real Gold PVD vacuum coating over medical-grade 316L stainless steel. 100% waterproof, sweatproof, and hypoallergenic. If any piece fades or tarnishes within 365 days of purchase, we replace it free of charge.